US & Canada: 1-888-354-6128
Local & International: 1-206-438-5887
1-703-564-9887/1-604-638-2525
Mail Administration
Our web-based mail administration via myCP® gives you an easy-to-use interface for managing every aspect of your E-mail, like setting up new E-mail accounts, mail aliases and forwarding, auto-responders, mailing lists, mail filters, catch-all accounts, and much more.
For those customers who have the same password for Mail Admin as their myCP® Control Panel, simply clicking on Mail Administration goes right into the Mail Admin control.
For those customers who have a different password for Mail Administration, you will need to login. To reset your password to automatically login, select Managing E-mail Accounts and then click on the Modify User Info beside the Postmaster account and change the Password to the same password as you use to login to myCP.
Mail Administration Support Documents:
Managing Your E-mail Accounts:
- Add a new E-mail account
- Delete an E-mail account
- Modify an E-mail account
- Create a Catch-All E-mail account
- Create a Remote Catch-All E-mail Address
- Setup Vacation Setting
- Add an Alias
- Delete an Alias
- Modify an Alias
- Add E-mail Forward
- Delete E-mail Forward
- Modify E-mail Forward
- Adding Subscribers
- Removing Mailing Lists and/or Subscribers
- Modify a Mailing List
- Remote Administration
- Modifying Template Files
- Fetching a Subscribers List
- Replying to Posts
- Attachments
- Message Size
Logging in as postmaster:
Mail Admin Login Information:
Every domain has a Postmaster login, which is the Master Account of the entire domain. Only the Postmaster has full administrative control over mail administration for each specific account/domain.
Login as follows:
NOTE: Always use your own domain name.
Managing your E-mail accounts:
After you have logged in to Mail Administration as Postmaster, click on Managing E-mail Accounts. It is simple to add or delete POP3/IMAP E-mail accounts, modify your info (password, vacation settings, real name), create a remote catch-all E-mail address, enable mail filters, and login to Webmail and edit your mail filters.
Note: Postmaster user can't change its password through the Mail Administration area, it can only change the passwords of the POP accounts. If you wish to change the Postmaster password please use "Change Password" in Mycp area.
Add a new E-mail account
Click on Add New Account. Each of your domains will have a unique set of E-mail users so a POP3/IMAP account for one domain is un-related to a POP3/IMAP account of another domain even if they have the same login.
Enter the following information:
NOTE: If you have created mailing lists, you can subscribe the new account (user) to the list by checking the box beside the list name.
Then click on the Add New Account button.
Delete an E-mail account
Click on the Delete Account button beside the account you want to delete. You cannot delete the Postmaster account.
Modify an E-mail account
Click on the Modify User Info button beside the appropriate account you want to Modify. Here you can change the name and password for the account and setup vacation settings for the account.
Create a Catch-all E-mail account
A Catch-All E-mail account is an E-mail account that receives all the E-mails sent to your domain that do not match any forwards, aliases, auto-responders, or mailing lists you have configured for your mail account. This way, you do not lose any mis-directed E-mails or E-mails with spelling mistakes. Some users may only use the Catch-All Account and nothing else to receive all E-mails directed at their domains. To create a Catch-All E-mail account, select the Catch-All Account button associated with that e-mail account.
Create a Remote Catch-All E-mail Address
Instead of a local user acting as the Catch-All Account, you may choose to have an external Remote Catch-All Address handling that. This is done in the main Managing E-mail Account window below the E-mail Accounts.
In the e-mail accounts window, in the Remote Catchall Address field, enter the E-mail address you wish to use (i.e. superbhosting@hotmail.com). Click on the button to the right of that input field to turn that on. That button should now have a green check mark on it. To turn off any of the catchall accounts or address, simply click on the corresponding button and the green checked button should become a plain button signalling that the function is not active.
NOTE: It is not possible to setup a local POP account as a catch-all address and a remote catch-all address at the same time. For example, if you had set up a Remote Catch-all Address and you inadvertently select a catch-all for one of the POP accounts, the Remote Catchall Address you had created originally will be lost. If you need to have all E-mails going to a local POP account as well as an external E-mail address, here is what you need to do:
- Create an e-mail account (i.e. superbhosting@hotmail.com)
- Ensure that there are no forwards, aliases, or filters for that account
- Click on the Modify User Info button for the account
- Under Vacation Settings, click on the Enable Forward button
- Enter in the appropriate remote address (i.e. superbhosting@hotmail.com) in the Forward E-mail To field.
- Click OK to save.
Go back to Main Menu, select Managing E-mail Accounts, and under Remote Catch-all Address, enter superbhosting@example-site.com. Click on the button to the right of that input field to turn that feature on. That button should now have a green check mark on it. To test the feature is working, send an e-mail to something@example-site.com.
Setup Vacation Setting
Vacation Setting is used to send an automated response to any E-mail received when someone is away. It can also be used as an Auto-responder on existing E-mail accounts. With this feature, you can either forward your E-mail to a different E-mail address/individual or auto-reply to incoming E-mails. As well, you have to option to keep a copy of incoming E-mails. In order for the Vacation Settings to take effect, you should remove any forwards for this user in the E-mail Aliases & Forwards section as well as any filters for this user.
To setup Vacation Setting, click on the Modify User Info button beside the account you wish to setup the Vacation Settings for.
If you wish to autorespond, select Enable Autorespond and fill out the Subject and the Message appropriately.
If you wish to forward the E-mail to another party, select the Enable Forward option and enter the appropriate E-mail address to forward to in the Forward E-mail To field.
NOTE: You can either forward your E-mail or Auto-respond, but not both.
To set up a vacation for a catch-all account to have it auto-respond to any E-mails received:
- Ensure there are no forwards, aliases, or filters enabled for the account
- Check that the Catch-all function is NOT checked for the account
- Click on Modify User Info for that account
- Enter auto-respond information as usual.
For a remote catch-all address, enter the appropriate E-mail account and click on the button to the right of that input field to turn the feature on. That button should now have a green check mark on it.
To disable the forward or autorespond feature of vacation, select the Disable Forwards/Autorespond option.
Create a Catch-all E-mail account
A Catch-All E-mail account is an E-mail account that receives all the E-mails sent to your domain that do not match any forwards, aliases, auto-responders, or mailing lists you have configured for your mail account. This way, you do not lose any mis-directed E-mails or E-mails with spelling mistakes. Some users may only use the Catch-All Account and nothing else to receive all E-mails directed at their domains. To create a Catch-All E-mail account, select the Catch-All Account button associated with that e-mail account.
E-mail aliases & forwarding:
An alias is another name that refers to the original E-mail address. Any E-mails addressed to the alias will end up at the original E-mail address. Multiple aliases can be setup for one account. For example, a single domain might have Sales, Info, and Webmaster set up as aliases that direct incoming E-mails to one specific, central account.
Add an Alias
To add an alias, click on the E-mail Aliases and Forwards link. Scroll down to Create New Aliases and select the appropriate E-mail Account from the dropdown list of existing accounts. In the Alias (Nickname) field, enter the name you want to use as an Alias and click on the ADD button.
Delete an Alias
To delete an alias, click on the E-mail Aliases and Forwards link. Click on the delete button corresponding to the alias you wish to delete.
Modify an Alias
To modify an alias, click on the E-mail Aliases and Forwards link. Click on the modify button associated with the alias you wish to modify. You can add additional E-mail accounts to this alias or additional external E-mail addresses. This action results in a distribution list where one E-mail going to many different E-mail accounts or addresses. Conversely, here you can delete the additional E-mail accounts or addresses, but not the main one. To delete the main alias or forward, see the instruction immediately above.
Add E-mail Forward
To add an E-mail forward, click on the E-mail Aliases and Forwards link. Scroll down to Create New Forwards and enter the appropriate E-mail Account that you wish to forward to. In the Destination Address field, enter the E-mail address you want to forward to and click on the ADD button.
Delete E-mail Forward
To delete an E-mail forward, click on the E-mail Aliases and Forwards link. Click on the delete button corresponding to the alias you wish to delete.
Modify E-mail Forward
To modify an E-mail forward, click on the E-mail Aliases and Forwards link. Click on the Modify button associated with the alias you wish to modify. You can add additional E-mail accounts to this alias or additional external E-mail addresses. This action results in a distribution list where one E-mail is sent to many different E-mail accounts or addresses. You can delete the additional E-mail accounts or addresses, but you cannot delete the main one. For information on how to delete the main alias or forward, click here.
Setting up auto-responders:
As the name indicates, an auto-responder is setup to automatically reply to all E-mails received at that E-mail address with a pre-recorded response. These are often used to confirm the receipt of E-mails, to automatically respond and confirm an online order, or in many cases, to let people know the recipient is away (i.e. for vacation or out of town).
Add an Auto-responder
To add an Auto-responder, click on the Auto-responder link. Click on the Create New link, and then in the Auto-responder Name field, enter the appropriate name you wish to use. In the Send Copy to field, enter the E-mail address you wish to copy the Auto-responder message to, and add the subject and message that you would like to have sent in response to E-mails received.
NOTE: The Autoresponder name cannot be an existing E-mail account name. If you wish to set up an Autoresponder for an existing E-mail account, please refer to the Vacation Message section in the Modify E-mail Account section of Managing E-mail Accounts.
Delete an Auto-responder
To delete an Auto-responder, click on the Auto-responder link. Click on the Delete button associated with the auto-responder you wish to delete.
Modify an Auto-responder
To modify an Auto-responder, click on the Autoresponders link. Click on the Modify button associated with the auto-responder you wish to modify, and modify accordingly.
NOTE: If you had previously set up E-mail forwarding for a particular address and then used an Autoresponder for that same name, that forwarding information will be lost. You can either have the E-mail forwarding feature or auto-responder feature setup, but not both for the same E-mail account. A work around for this is not to use, for example, info as an auto-responder and instead use another name such as info-auto. Then info can be set to forward to an external E-mail address as well as the auto-responder info-auto.
Setting Up Distribution Lists:
Distribution lists do not have the rich feature sets of mailing lists, however, they allow you to create a list with multiple recipients without the need for you to enter every single E-mail address into your E-mail client. You simply need to create an E-mail address as your distribution list and then add a list of E-mails to which the E-mail will be sent.
To create a Distribution list, click on E-mail Aliases & Forwards. Under Create New Forward, enter the Forward From E-mail address. Enter the E-mail address you wish to add as your distribution list E-mail address. Click on the Add button to the right, then click on the Modify button corresponding to the new Forward Account you created.
Simply add the E-mail addresses of the recipients you wish to add to your distribution list and then click on Add.
You are done. Now you see that there are multiple E-mail addresses associated to the main E-mail address associated for the distribution list. To delete any E-mail address, simply click on the Delete button corresponding to the E-mail address you wish to delete.
Setting Up Mailing Lists:
To create a new mailing list, select Mailing Lists from the Main Menu. Click on Add New Mailing List, and enter the Mailing List Name. Then enter the List Owner E-mail Address (i.e. joe@example-site.com), and select all the options applicable to your needs. Read the paragraphs below first regarding the options needed for remote administration.
Once you have selected the required options, click Add to complete the setup. Now that the mailing list is created, you can subscribe users.
Adding Subscribers
To add subscribers to a mailing list, select Mailing Lists from Main Menu and click on Add Subscriber and then enter the E-mail address of the subscriber you wish to add. Make sure that you only have one E-mail address per line. You can subscribe many users at once. For example, if you have an existing list of subscribers from another mailing list and now you wish to use this one, just copy and paste all the users into the text box.
NOTE: The maximum number of subscribers any list can have is 5000. If you have lists that require much more, we encourage you to consider getting your own mail server dedicated to this task. Our sales team will be happy to assist you.
Removing Mailing Lists and/or Subscribers
To delete subscribers from a mailing list, select Mailing Lists from Main Menu and click on Delete Subscriber. Enter the E-mail address of the subscriber you wish to delete. Select the E-mail address you wish to delete and click on Delete. Make sure that you only have one E-mail address per line.
To delete an existing new mailing list, select Mailing Lists from the Main Menu. Click on the Delete button associated with the mailing list you wish to delete.
Modify a Mailing List
To modify a mailing list, select Mailing Lists from Main Menu and click on the mailing list you wish to modify. The following are some of the features that you are able to modify:
- Message moderation or Message posting is not moderated.
- Archived or Not Archived
- Block Archive or have the Archive Access open to anyone.
- Digest or No Digest (do not setup the digest list)
- Prefix or No Prefix
- Guard Archive and do not Guard Archive
- Subscriptions do not require confirmation or require confirmation
- Unsubscribe does not require confirmation or does require confirmation
- Remote administrators can request subscription list or cannot
- Allow remote administrators to edit files in text directory or not allowed.
- Allow Posts from address other than moderator or not allowed
- Respond to Administrative requests or allow only digest creation, remote adminstration, and archive retrieval by remote administrators, (if the list is configured with this options).
- Request address is serviced or Do not process messages sent to the request address
- Enables remote administration or no remote administration
- Subscription to be moderated or not moderated
- Trailer or no trailer
- User posts only or Do not restrict posts based on SENDER address
NOTE: If you make your list a moderated list, it is advisable NOT to select User posts only as well since the combination may not work the way you expected. If you decide to select both options regardless, then only the non-subscribed users' postings are moderated. Subscribed users' postings are NOT moderated.
If you have enabled digest option, digest of your list is done when 30 messages, 48 hours, or 64 kbytes of message body text have accumulated since the last digest.
For your subscribers, the following E-mail addresses/commands can be used to invoke specific behaviour:
- ideas-help@example-site.com - returns an e-mail with general information about your list including a list of command addresses your subscribers can use to interact with your mailing list.
- ideas-subscribe@example-site.com - add the e-mail address of the sender to the ideas mailing list in order to send receive future messages to the list.
- ideas-digest-subscribe@example-site.com - if you enabled list digest, then you can use this command address to subscribe to a list digest.
- ideas-unsubsribe@example-site.com - remove the e-mail address of the sender from the ideas list to stop the ability to send and receive messages.
- ideas-digest-unsubsribe@example-site.com - if you subscribed to the list using digest-subscribe as above, then this command address removes you from the list.
- ideas-get.12345@example-site.com - get a copy of the message #12345 from the archive.
Remote Administration:
Because you are not allowed shell access to the server hosting your mailing lists, if you need to edit template messages, you will have to do so by remote administration* via e-mail. In order for you to remotely administer your mailing list, you have to enable features such as:
- List subscribers. Remote administrators can request a subscriber list, and search the subscriber log.
- Allow remote administrators to edit files in text directory.
- Enables remote administration.
NOTE: You will also need add yourself as a moderator before you can remotely administer the list. For more information on how to use it, please refer to the FAQs for ezmlm-idx remote administration.
Example - Modifying Template Files:
-
When you send an E-mail to ideas-edit@example-site.com, you will receive a list of files which you can edit, such as:bottom - bottom of all responses to command info requeststrailer - footer of all e-mails sent to listdigest - 'administrivia' section of digestsfaq - frequently asked questions specific to this listget_bad - in place of messages not found in the archivehelp - general help (between 'top' and 'bottom')info - list info. First line should be meaningful on its ownmod_help - specific help for list moderators
- Then suppose you wish to modify the file help. You would send an E-mail to ideas-edit.help@example-site.com. You will then get back the text file included in the E-mail response.
- Edit that help file and send it back to the address listed there. If you hit reply, do not use message quoting of the original message even though the instruction indicates that the quotes will automatically removed. We have found that it is better to remove the quote marks (in most cases these are the ">"s.)
Example - Fetching a Subscribers List:
- Ensure that you have the Remote Administration and List Subscribers parameters turned on.
- Ensure that you are a moderator.
- Assuming that your list's name is ideas, simply send an e-mail to ideas-list@example-site.com.
Replying to Posts
When a user replies to an e-mail posted on the mailing list, the default behaviour is the reply is sent to the original poster and not to the mailing list itself.
Why? Here is our reasons for doing it that way:
- It gives the poster the freedom to specify where he/she would like to have the reply to his/her message to be sent. If we set it to reply to the list, this overrides his/her setting and thus the freedom is removed.
- One might accidentally send a personal reply intended for an individual to the list instead. This can range from extremely embarrassing to very annoying for *everyone* involved on the list. Where reply is set to a list with exceedingly high traffic, it can be costly (in terms of bandwidth) as well.
- There have also been horror stories reported on auto-responders replying to lists. Then in turn, people replying to the auto-responders' replies. You know the rest of the stories.
So our recommendation is for you to inform your subscribers, perhaps in the welcome message, that they should use the Reply To All or Group Reply button to reply to both the mailing list and the poster.
Attachments:
Messages to mailing lists will be stripped of any attachments by default. This is one of the ways in which we can reduce spam and abuse to your mailing lists. If you wish to accept the risk and allow attachments for your mailing lists, please click on the check mark.
Message Size:
Another way to reduce the potential for abuse of your mailing lists is by controlling the size of messages that get sent to your lists. By default, we set it to be 100K. If this restriction is hampering you, please enter the desired size in the mailing list area. NOTE: max size of a message can be 2MB.
Setting Up Mail Filters:
You can use the filter function to accomplish various tasks such as directing E-mails that match certain criteria to appropriate individuals or reject unwanted spam E-mails from ever reaching your mail clients.
Before using the mail filter function, please note the following:
- Mail filters only work with local e-mail accounts.
- Mail filters do not work on forwarded accounts. If you have an account that is being forwarded, you must remove the forward. You can use the forward feature within the filter function to forward E-mails that have passed your required criteria.
- Mail filters do not work on aliases. That is if you have an E-mail account such as joe@example-site.com and you have aliased joebloe@example-site.com to joe@example-site.com, then if filter is set for joe@example-site.com, E-mail addressed to joebloe@example-site.com will not be subjected to filter.
- Mail filters will not work for those accounts that have Auto-responders. You must remove the Auto-responder.
- Our mail filters rely on the maildropfilter software which operates using Pos ix basic regular expressions. You need to be careful when you using words that may end up filtering out legitimate E-mails. For example, using the word sex as a filter word will likely eliminate e-mails containing Sussex Drive.
- Attachments are encoded into ASCII representations, which may contain word patterns that may match the ones you are using as filtering criteria. However, these word patterns are normally not by themselves. Example, DIV+rzOecGcISeX0Jemd3iag972wlhgo&las.
- You would be able to prevent this by including [:space:] in the filter. eg. [:space:][sS][eE][xX][:space:]
- For more information on maildropfilter, please visit:
http://www.courier-mta.org/?maildropfilter.html
Activating Mail Filters:
To activate the mail filter function for an E-mail account (i.e. joe@example-site.com) to filter out Spam E-mail sent to this account follow these steps:
- Go to the Managing E-mail Accounts menu.
- Under the column Enable Filter, click on the button corresponding to the E-mail account you need to activate the mail filter on.
- Under the column Webmail & Edit Filter, click on the button corresponding to the E-mail account you need to edit filtering rules for.
- Login to webmail using joe's password.
- On the navigation menu on the left hand side, click on the Edit Mail Filters menu item.
- In the Rule Name text box, enter a name for the filter rule you would like to create (ie. joe-spam-1).
- In the Condition section, click on the radio button of the Body instead of the button for header since we know that the E-mail we wish to reject always has the word "canned ham" in the body.
- Next to the Body label, select "contains" from the drop down menu.
- Type in the word "canned ham" without the quotes in the text box to the right of the selection window.
- In the Action section, click on the radio button corresponding to Reject with error since we know we don't want to read any advertisement for canned ham.
- In the text box beside the Reject box, enter "SPAM COP" or "FBI MONITORING" so that the E-mail can be rejected with some "deterrent" messages. Actually, it is better to put something like "INVALID E-MAIL ADDRESS" so that spammers can hopefully remove you from their lists.
- If you wish to apply more filtering rules to this message, check the and continue filtering check box and add more rules after you click on submit below
- Instead of rejecting the message, you can put it in your trash folder. If on the other hand, you are dealing with legitimate E-mails and are selecting which E-mail to forward to other people, you can use the Forward To option.
- Click submit once you are finish with this rule.
- Now you are ready to define the next rule. You can define as many rules as you wish to apply to incoming messages.
- Click Save All Changes to save the rule(s) you have just defined.
E-mail Filter on a Catch-all Account
In the above process, if a mail account is set up as a catch-all account, you will notice that only E-mails that are addressed directly to that account will be filtered while any other E-mails which are forwarded to that account will not be filtered and end up in the catchall account.
To setup a Catch-all account that is completed filtered, please follow the steps below (this assumes that the catchall account has all the E-mail filters in place):
-
Select Email Aliases & Forwards in the Main Menu. Under New Forwards enter the following:
- Forward From: catchall-filter@example-site.com
- Destination Address: catchallacount@example-site.com
- Click the Addbutton at the right.
-
Then you need to direct the Remote Catchall to the newly created forward catchall-filter as follows:
- From the Main Menu, select Managing Email Accounts.
- In the Remote Catchall Address field, enter the following parameters: catchall-filter@example-site.com.
- Click on the button to the right of that input field to turn that on. That button should now have a green check mark on it.
- Test your filter by sending E-mail that you know will be filtered. Address that E-mail first specifically to the catchall account@example-site.com and then to catchall-filter@example-site.com. If it is working properly, this e-mail should be filtered both times.
Our e-mail AV service is designed to protect your companies and organizations from e-mail based security threats and to some extent helps you remove unsolicited e-mails. It accomplishes this by intercepting all incoming mail and passing it through an advanced filter system which scans for threats using the most up-to-date Anti-Virus engine that can detect tens of thousands of viruses and trojans.
This FREE service includes various components that help keep your system secure from viruses, backdoors, trojans and other malicious programs that arrive via your e-mail. Our Anti-Virus signature and macro databases are updated twice daily so new viruses will be detected as early as possible.
In addition, our mail server also automatically intercepts e-mails containing attachments with file extensions that are known to be a potential hazard. These include:- exe
- com
- bin
- bat
- vbs
- lnk
- scr
- wsh
- hta
- pif
If you really need to receive attachments with these extensions, please ask your senders to rename the files with the added .txt extension.
Example, file.exe.txt
Once you receive them, simply remove the .txt from the file name.E-mails infected with viruses or contained attachments with extensions as shown above will be rejected by our e-mail systems.
Superb uses SpamCop to block some of the sources of spam e-mail. SpamCop system is a highly effective way of filtering spam at the server level and is used by many ISPs and mail providers.
SpamCop maintains a dynamic blacklist of mailservers that are either guilty of spamming or allow spammers to send e-mail from there. The blacklist is compiled from dummy mailboxes it operates and from complaints received by spam recipients. Mail from any server on that blacklist will be blocked by superb's servers. Blacklisting can last for a few minutes or a few days, though usually it is around 12-24 hours.Opting Out of SpamCop:
We strongly advise against opting out of SpamCop because it has proven to be a very effective tool against known spammers. As well, once the complaints about spamming activity from the blocked server stopped, SpamCop automatically removes the block and e-mail will flow freely again. If you insist on opting out, please contact support and we will take care of that. It is a DNS-based procedure so the propagation delay of DNS records will determine when the changes will take effect.
SpamAssassin:
Another way we try to combat the rampant spam problem is our use of the software called SpamAssassin. E-mail are subjected to a number of clever heuristic tests on mail headers and body text to determine whether they are SPAMS. Beside the various techniques SpamAssassin uses to accomplish this, it also relies on the Distributed Checksum Clearinghouse (http://www.rhyolite.com/anti-spam/dcc) and Pyzor (http://pyzor.sourceforge.net) systems to help it sniff out spam e-mail. If SpamAssassin determines that an e-mail "looks " like a spam, it gives it a positive spam score. The higher the score, the more likely it is that the e-mail is a spam. If the score is 5 or higher, it tags it as ****SPAM**** in the subject so that you can decide for yourself whether or not to delete it. You can set up a filter to place e-mail with this tag in a different folder for later analysis if you wish. However, if the score is 10 or higher, the system will reject the e-mail outright in order to save our systems from continue handling what we deem as sure spams.
Please be aware that spam detection is a tricky business. Spammers are trying every possible strategy to thwart detection. Therefore it is given that some spam e-mail will get through and some non-spam e-mail may be falsely tagged.
Please note that if you observe legitimate mailing list e-mails routinely labeled as spams (false positive), let us know the specifics and we will try and place those mailing list addresses on our white list.
Opting Out of SpamAssassin:
If you wish not to have any of your incoming e-mail subjected to SpamAssassin, you can opt-out of it. We provide this opt-out feature via your mail administration in myCP®. Follow these steps to opt-out of SpamAssassin:
- In myCP, click on Email Admin link corresponding to the domain you wish to control
- Once in the Mail Administration main menu, click on Spam Control link
- Uncheck the box under Spamassassin Feature corresponding to the domain name to have SpamAssassin feature disabled.
- Click on Save to save the changes
- Your changes will take effect within 30 minutes
Logging in as user:
When you log in as a regular user instead of "postmaster", you have the following features available:
Please note that any settings created here will be overridden by any e-mail forwards set up (in the Email Aliases & Forwards) for this user by postmaster. If these settings are to have any effect, the postmaster must delete all forwards associated with this user in the Email Aliases & Forwards section.
User can do the following:
Enable of disable mail filter
Access webmail and edit mail filter
Also under Modify User Info section, you can:- Change Password - you can change password for the effective user.
- Change Real Name - you can change the description of the user.
- Change Vacation Settings - you can forward e-mail or set up autoresponder as well as keep a copy of incoming e-mails.
The amount of disk space allocated is per account basis. The disk space allocation varies depending on the type of account you have. Please check your account type to determine this.
Subdomains share the limit with their main account. This limit can be increased when you purchase extra POP accounts. Please consult our services page to find out more about getting extra POP accounts. To save space, we encourage you to delete mail from servers once you have checked your e-mail. When your usage reaches 85% of your quota, a warning message will be sent. More on this below.
Re-allocate quota to your sub accounts
Within the limit defined above for each account, you have the ability to re-allocate that quota to your subdomains if you wish to limit the amount of quota your subdomains use. Even though currently we do not enforce a maximum number of e-mail messages limit on your main account, you have the ability to lim it that for your subdomains as well. To re-allocate quota to your subdomains, please follow these steps:
- From the Main Menu, click Domain Quota
- If you have subdomains, they will be listed there. Under the Max Quota column, you can enter the desired quota you wish to allocate to each of your pointer domains. Please note: The total amount of quota re-allocated must NOT exceed the original quota for your main domain. The value of 0 is default and indicates that there w ill be no restrictions. Whatever is left of the unused or unallocated quota can be used on a first come first serve basis.
- Under the column Max Messages, you can restrict the number of messages you allow your subdomains to have.
Specify an e-mail address for quota warning messages
As mentioned above, when your usage reaches 85% of your quota or if you have placed a restriction on the number of messages for a particular domain, a warning e-mail is issued automatically to the postmaster address of your account. This works for the re-allocated quota as well. That is, if your account originally have 200MB, you re-allocate 50MB to your subdomain, if that subdomain uses up 42.5MB (85% of 50MB), a warning e-mail will be sent to the postmaster address of that subdomain. No warning is issued to subdomains if NO quota is reallocated. If you wish for tha t warning e-mail to go to another e-mail address rather than the default postmaster addre ss, you can specify that address. To specify an alternate e-mail address for warning mes sages, please follow these steps:- From the Main Menu, click Domain Quota
- If you have subdomains, they will be listed there. Under the Send Quota Warning To column, you can enter the desired e-mail address you wish for each of your pointer domains so that upon reaching 85% quota usage, a warning e-mail will be issued to th at address. If not e-mail address is specified, the default postmaster address is assume d.
Quota for individual users
Furthermore, postmaster of each domain can place a limit on individual users. This feature is intended to help domain admins restrict the usage of certain run-away accounts. For example, if a domain has a total of 50MB allocated and it has 10 users, the postmaster can set each user to use a maximum of 10MB. This means that no user can use more than 10MB but does not mean that 10MB is reserved for that user. If you are not concerned about certain users consuming too much disk quota, leave this value at 0 (the default). 0 means the user can use whatever is available on a first come first serve basis.
You can set user quotas in the "Modify User" page of each user.The size of any e-mail message is set to 10 MB maximum. This limit is set globally in the best interest of everyone and is non-negotiable.
Please note that the above refers to the size of the actual e-mail message and NOT the size of the attached file. Most e-mail attachments are not text (ASCII) files. They may be graphical, audio, video, or word-processed files. A binary attachment must be converted by mimencode to a type of ASCII file. This process increases the size of the attachment anywhere from 10 to 30 percent. So if you try to send a binary file of 10MB, after conversion, the resultant e-mail will be over the allowable limit.
