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Contacting Superb Technical Support

All of our customers are entitled to the following premium services:

• Live 24/7 Customer Support via myCP® Control Panel
• 1-888 Telephone Support team is available 24 hours a day, 7 days a week
• Network Operations Center Emergency Technical Support.

As a common courtesy, please read and search through our extensive support materials online before contacting us for support. In the vast majority of cases you will find what you are looking for here.

Shared Hosting Support:

To better serve you and ensure you always receive our superior 24x7 support, all Shared Hosting support is provided via your myCP® Control Panel.

Our myCP® Support System ensures that you receive the highest quality of support from the most qualified personnel on our Support team.

Our myCP® Support System is fully integrated with our customer database and your myCP® control panel. This means all of your account information is automatically entered into your ticket - you do not need to provide us with your account details.

To open a new support request, simply login to your myCP® Control Panel. Just enter the Primary Domain Name and Login for your account. Once in the myCP® control panel, click on the Support tab; then click on Create a New Ticket and follow the on-screen instructions.

If you have not used the myCP® before, or do not remember your password - just click on the Password Recovery icon to get a new password emailed to you.

Please use your myCP® Control Panel for making all support requests, ordering new accounts & services, as well as any changes such as upgrades, downgrades, closures or anything else requiring action by our support or billing personnel.

Dedicated Hosting Support:

Our 24x7x365 Live Dedicated Server support is provided via your myCP® Control Panel.