Support Payment Options
From SuperbHosting Support Wiki
Our veteran team of professional dedicated system administrators, server support engineers and hardware technicians are available 24/7, providing a full array of professional support and server administration necessary to meet your dedicated server needs. Additionally we provide a range of on-demand dedicated server support and managed services, for those requiring our assistance managing their server. You may wish to review the article with managed service estimates to get an idea of your support requirements.
While we do provide 24/7 phone support - all hands on technical support is done via our myCP ticket system. In order to accelerate our ability fulfill your support request first submit a support ticket.
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Payment Options:
For greater flexibility in paying us for our help in managing your server, we provide 3 payment options.
Option 1 - Monthly Support Subscription
- Level 1: 1 hour/month - $60
- At this level, you receive 1 hour (4 support credits) of managed/professional server support services per month, whereby 4 credits are deposit into your account on the 1st of each month. Credits will continue to accumulate and remain until they are used (no time limit), unless this service level is discontinued.
- Level 2: 2 hours or more /month - $120 & up
- For those requiring even a higher level of managed/professional services per month, simply add more by increasing the quantity of hours (i.e. 4 hours/month and up) . Credits will continue to accumulate and remain until they are used (no time limit), unless this service level is discontinued.
Option 2 - Support Pre-payment
Customer can pre-purchase support credits via myCP® control panel at the following rates:
- $90 for 4 credits
- $160 for 8 credits ($20 discount)
Click on Support Credits under Customer Care and select how many credits you want to pre-purchase.</p>
Option 3 - Support Post-payment
Customer can elect to pay after support has been provided. If customer has no credits in their account, they will be automatically billed $25 for each credit when the support ticket is closed.
