Setting Up Server Monitoring

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This article is a supplement to the article titled Server Monitoring. If you are a new customer and you would like to order Enhanced Server Monitoring, you may add this option at the time of your server order.

If you are an existing SuperbHosting customer, you can order this service via myCP. Choose Order Account Add-ons and then scroll down to Managed/Support Services. Then, select the server monitoring option appropriate for your needs.

NOTE: Adding enhanced server monitoring services is in addition to the 2 free monitors that come with your server. The difference is that with the enhanced services, you can enable Auto-Ticketing.


To configure the server monitoring service for your dedicated server, you must first log into myCP.

  1. From the drop-down menu next to View Account, choose the server that you want to configure the monitoring service for.
    Image:monitoring-choose-account-2.gif

  2. In the administration panel, click on Server Monitor.
    Image:monitor-mycp-login.gif

  3. Scroll down to the Monitor Add Form, and from here, you can add and configure a monitor service for your server.
    Image:monitor-add-form-2.gif

  4. Enter a description for your monitor. This can be any name that you want but it is a good idea to name it something like HTTP or PING. This description will be included in the notification email when your server encounters a problem.
    Image:monitoring-description.gif

  5. From Monitor Status drop-down menu, choose Active.
    Image:monitor-status.gif

  6. In the IP drop-down menu, choose the IP address that you want to monitor.
    Image:monitor-IP.gif

  7. In the Service Type drop-down menu, choose the service type. You can choose to monitor PING, MS SQL 7, MS SQL 2000, TCP, UDP, HTTP, IMAP, DNS, FTP, HTTPS, POP, MYSQL, SMTP, or SSH.
    Image:monitor-service-type-2.gif

  8. In the Check Interval drop-down menu, choose how often you want to check your server. You can choose to check your server every 5, 10, 15, 30, or 45 minutes.
    Image:monitor-check-interval-2.gif

  9. The Notification Reminders is how often you want to be notified of when your server is experiencing trouble. The interval is in minutes. In the drop-down menu, you can choose to be notified every 60, 120, 180, 240, or 480 minutes.
    Image:monitor-notification-reminders.gif

  10. In the Notification Email textbox, enter the email address that you want the system to send an email to when your server experiences trouble. Make sure you enter your email address correctly.
    Image:monitoring-notification-email.gif

  11. In the Max Check Attempts drop-down menu, choose between 4 to 10 times. This is the number of attempts the system will check for a failure before it sends out a notification email.
    Image:monitor-max-attempts.gif

  12. In the Auto-Ticket checkbox, check this box if you want to enable auto-ticketing. When auto-ticketing is enabled, the system will automatically generate a support ticket when one of the services fail.
    Image:monitoring-auto-ticket.gif

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