MyCP® General Information

From SuperbHosting.net Support Wiki

ADMIN

View Account Details

The Account Details provides an overview of your account. The title bar shows your domain name and the account type. Server is the name of the shared server that your website resides on. The IP is the address of your primary domain, which can be used when the domain name is not registered or expired. The Additional Services list your add-on services, including for each service the start date, the end date, the number of months you are paying for the service, the monthly cost, and your total cost for the service for the given term.

File Manager

Our web based file manager has everything you need for fast, secure file management. Simpler to use than standard FTP clients, myCP® File Manager offers complete directory management. The functions in the File Manager are generally self-explanatory, similar to Windows Explorer. You simply click on the name of the file or folder at left to edit, open, rename, modify or delete the file or folder. Once inside any particular folder, you can upload file(s) to that folder.

There are several folders for each of your domains. Some of these are symbolic links (like Windows shortcuts) -- they all lead to the same primary folder. Therefore, just click on the folder with the name of the domain that you want to upload the website material into. Once inside that folder, you must open the folder called public_html and upload your content there.

Permissions (Unix): the File Manager lets you set the permissions for folders and files. The default folder permissions are sufficient if you are uploading standard web material but you may need to set permissions for a file or folder to Wide Open for certain web applications to function, or to Restricted for material which only your user account should have access to. Please be careful when opening up permissions -- if you set them to be too open, it can give hackers an avenue for attack.

Permissions (Windows): the File Manager lets you set the permissions for folders and files. You can set permissions individually for the owner account, the Launch IIS Process Account, and the IIS Guest Account. You can set permissions to No Access, Read Only, Read/Write, and Full Control. The default folder permissions are sufficient if you are uploading standard web material but you may need to set permissions for a file or folder for either of the IIS accounts to Read/Write or Full Control. Additionally, you may choose to restrict read access to certain file and folders to your own user account by changing the permission to No Access for both the IIS accounts. Please be careful when opening up permissions -- if you set them to be too open, it can give hackers an avenue for attack.

If you choose not to use the File Manager, you will need to use an FTP client instead. In some cases this is built in to your HTML editor.

Click here for detailed instructions on FTP usage. THIS WILL NEED TO BE PROPERLY LINKED!

IP Address Resolution (Unix only)IP Address Resolution (Unix only)

By default, your IP address resolves to the primary domain, which means that entering your IP address into a browser or FTP client will point you to your primary domain. This is useful when you do not have the domain name registered at a registrar but you would still like to upload files to your website or view it in a browser. If you have created other domains in the Domain Manager, you can use this drop-down menu to point your IP address to a domain other than your primary domain.

Rebuild Directories (Unix only)

This will rebuild any main directories, as well as anything else that needs to exist for your website to function properly. It will rebuild only what is missing, it will not harm any existing files. It is intended to be used when you have accidentally deleted these system files yourself.

For those that allow anonymous Internet uploads through their website, this feature will also change the ownership of all uploaded files to your user.

DATABASE

mySQL Database

MySQL area gives the following information on your mySQL databases:

• Database - This gives the existing database names, which are set by us. Please note that your database name is dependant on your domain name (e.g. abc_com_1)
• Size - the size of the database
• Users - by clicking on Users, you enter the User Management which allows you to set user permissions for the following; Select, Insert, Update, *Delete, Create, Drop, Grant, Index, Altar, Reference as well as Set New Password
• Dump - provides a database Dump tool to transfer your existing database data (Original Server Info) to your new mySQL database (Destination Server Info)
• Stats - gives you statistics on your database usage both monthly and yearly, including a highly detailed yearly summary.
• PhpMyAdminSuite - phpMyAdmin is a tool for you to manage your MySQL databases via your browser. Currently it allows you to do the following:
  • Drop databases
  • Create, copy, drop and alter tables
  • Delete, edit and add fields
  • Execute any SQL-statement, even batch-queries
  • Manage keys on fields
  • Load text files into tables
  • Create and read dumps of tables
  • Export data to CSV values
  • Administer multiple servers and single databases

Click here for detailed instructions on mySQL database usage

E-MAIL

E-mail Administration

For each domain, you are able to create E-mail and administer E-mail accounts. For the primary domain, click on "E-mail Administration" in the main menu. For your other domains, click on the E-mail Administration icon in the Domain Manager.

Click here for detailed instructions on Mail Administration.

WebMail

WebMail allows you to view your email online from any computer using a web browser. Please note that the link to Web Mail will not work until your domain resolves to the website. If you need to use the webmail for a domain before the domain name is registered, contact Technical Support for a temporary URL you can use.

Click here for detailed instructions on WebMail.

OPTIONS

Order Sub-Accounts

Clicking on this link lets you purchase various add-ons for your account. One of the add-ons is an "additional account package". This is equal to the total disk space and monthly traffic of one single account, thus ordering one additional account package will double your disk space and monthly traffic, and ordering two would triple your disk space and monthly traffic.

Form Creator

The Form creator is a tool for those who wish to collect Feedback from their clients. You can create a form using this tool without any scripting knowledge.

Click here for detailed instructions on Form Creator.

Virtual FTP (optional)

If you have ordered the Virtual FTP add-on, you can use the Virtual FTP menu option for your primary domain and for each additional domain to set the virtual FTP account password.

Upgrade Account

There are three types of accounts: Starter Plan, Personal Plan, and Small Business Plan. Here you can upgrade to the next level of account types. For an overview of the account types, visit superbhosting.net.

SSL Certificate (optional)

If you have ordered an SSL Starter Certificate, you will receive the SSL certificate via email. Click on this link to enter the SSL Certificate Manager, and then cut and paste the SSL certificate from your email into the text box here. If your certificate has already been entered, this page will be blank.

Zen Cart (optional)

The Universal Plan includes Zen Cart, an e-commerce package shopping cart that is very flexible and easy to setup. Clicking on the link will launch the setup process. For more information please click here.

Click here for more information on Zen Cart.

Miva Merchant (optional)

For existing customers using the Small Business Plan it includes Miva Merchant, an e-commerce package that is flexible, reliable, expandable, and easy to use. Clicking on this link will bring you to your licensing information for Miva Merchant. It also provides you with the link into your Miva Merchant configuration page.

Click here for more information on Miva Merchant.

FrontPage

If you wish to use Microsoft FrontPage to upload you website, you must install the FrontPage extensions by clicking the Install link. You may also uninstall the extensions at anytime by clicking the Un-Install link.

FrontPage will remove any Password Protection that you have added to directories within that website. FrontPage is generally not recommended because it is prone to problems, so unless you need to use it, do not install the extensions. Please note that we do not support questions on the use of FrontPage, so please study our in-depth documentation or visit the Microsoft website for more information.

Site Creator

Site Creator is a fully featured website building add-on that makes creating a professional web presence quick and simple.

Dozens of templates are available as your starting point, and from there you may easily edit the content for your specific needs, all via a simple to use online editor.

If you choose to use Website Creator, this will now replace FrontPage or FTP as the means of updating your site. Do not attempt to mix these different programs as they will interfere with each other.

Blog Manager

A blog is a component of your website which contains date-marked posts that you have made, indexed in reverse chronological order. Blogs are very popular on the internet because they provide a way to share your thoughts and suggested links, among other material, with the Internet community on an ongoing and potentially interactive basis. Your blog could be considered your public journal. We have made blog service available for all of your domains.

Click here for detailed information on the Blog Manager.

Security

Password Protection

This allows you to protect your directories from non-authorized access via a browser except for certain groups/users/referrers whom you explicitly allow.

Click here for detailed information on Password Protection.

Image Protector (Unix only)

You can this to prevent other sites from linking (leeching) your images and using up your bandwidth and perhaps violating your copyrights. It works on the principle that only links from within your sites are legitimate. Sites from elsewhere, unless given explicit permission from you, have no business in linking to your images. To use this tool, in the field "Enter Directory", type the name of the image directory you wish to protect, then click "Protect It". You may allow additional URLs to access the images in this diectory by typing them in the text area "URL(s) to allow access," type in the URLs (one per line).

Please note that Image Protector is just a subset of Password Protection module. It is designed to simplify this task. If you wish to edit, delete or for finer control of protecting your directories, please refer to the Password Protection module mentioned in the above section.

Change Account Password

This changes your FTP password and your Postmaster (E-mail administration) password. Note that you may choose whether or not to change your myCP® password.

Limited myCP® Manager

Click here to set up a limited view of myCP®, which may be used for webmasters or for your clients if you have resold the hosting to a third-party. The limited view does not contain personal or billing information or any branding of Superb Internet.

Switch to Secure Mode

You may use this link to turn your myCP® session into an encrypted session.

Change myCP Password

Here you can change the main password that controls your myCP® access. Note that this is different than the Change Account Password option above.

STATS

Web Stats

Free, detailed web statistics are included with your account.

BILLING

Current Invoice

In the Current Invoice mode, you will get an up-to-date record of your current invoice.

Invoice History

By clicking on Billing History, you get a complete up-to-date history of your billing history (date sent, amount due, date due, amount paid, date paid and balance outstanding).

Pending Accounts

This screen shows you any additional accounts or sub-accounts that you have ordered from Superb which are still being processed.

DOMAIN NAMES

DOMAIN MANAGER

For those that have their domain name(s) registered with Superb Registrar, this is where you can manage your domains. Here you can add up to 10 domains for your account. For each domain, you can have it point to its own webspace, or simply be a mirror of an existing domain on your account. The same applies to the email for each domain. For help on the individual options for each domain name, please see the corresponding help in this document: Email Administration, WebMail, Virtual FTP (optional), Front Page, Site Creator, and Web Stats.

Within the Domain Manager, there are two main sections: on the right a list of domains with options for each, and on the left a menu panel:

List of domains:

The list of domains is an overview with the most important information and common functions available. For each domain you have registered with Superb Registar, you can see its Add Date, Expiry Date, and WhoIs record (see below). Additionally you may renew the domain and turn on ID Protect for the domain (see below). By clicking on the domain name itself, you are taken to the complete menu for each domain. Settings include:

• WhoIs record - WhoIs records are mandatory for every domain according to ICANN regulations. The WhoIs record shows the name and address of the domain name registrant.
• Auto Renew - Use this if you do not wish to manually renew your domain registration each year.
• Expire notify - Here you can disable domain expiry warning emails. The default is enabled.
• Add ID Protect - As your WhoIs record is accessible by the public, anyone at anytime can learn your name and address. You can protect your private WhoIs information by switching your "public" domain registration to a "private" unlisted registration through SuperbRegistrar's ID Protect. The price for ID Protect is $10/year per domain.
• Lock / Unlock domain - Locked domains cannot be transferred to another registrar. Conversely, if you need to transfer your domain to a different registrar, this is where you can unlock it.
• Parking / Redirection Page - If your domain is registered but you are not hosting a site yet, you can use this to set up a parking page (a placeholder) or a redirection page (a page which redirects to another domain).
• IP/MX/Forwarding/SubDomains - Advanced users wishing to manually setup their DNS records for their domain using Superb Registrar's name servers may do so here. Basic help information on DNS record types are included within this section.
• Name Servers - Choose Superb Internet's name servers if hosting your website with Superb, choose Superb Registrar's name servers if you wish to manually edit your name server records, or manually specify third-party name servers to use if hosting elsewhere (the hosts will tell you what name servers to specify here).
• Contact information - There are several different contacts which must be specified, as is the standard with domain name registration.

Left menu panel

The left menu panel contains many functions related to domain registration. Here, for example, you can view our domain registration prices or a list of your domains which are soon to expire, or you can register new domains. Help for these functions are provided when you click on the link.

Register Domain

Domain registration and web hosting are two separate services. If you need to register your domain, or an additional domain, you can do so at Superb Registrar by following this link.

Registration Support

Clicking on the Registration Support link brings you into the online myCP® Support System for your account with Superb Registrar. This applies to users that have their domain name registered with Superb Registrar. Please use this Registration Support link for all your domain support requests. The ticket screen also shows you any known network or server issues.

SUPPORT

Getting Started

This section contains information about the basic requirements to have a website. Beginners please read this.

Help

This link brings you to the help index for superbhosting.net. Please look through these documents before submitting a support request.

WebHosting Tickets

Clicking on the WebHosting Tickets link brings you into the online myCP® Support System, our web-based ticket tracking system that provides you direct, live 24x7 connectivity to our Support personnel. Please use the myCP® Support System for all your hosting support requests, or any other issues regarding your account such as billing, upgrades, downgrades and especially account closures. The ticket screen also shows you any known network or server issues.

For more information, please see Superb's Ticket Tips.

UPDATE INFO

If you need to, you can change your account information. This allows you to update your address, phone number, email address, credit card information, password, etc.

Billing Information

This lets you easily and quickly update your account information on file with us, to ensure that we always have the correct contact information should we need to contact you regarding billing issues.

Personal Information

This lets you easily and quickly update your account information on file with us, to ensure that we always have the correct contact information should we need to contact you regarding upcoming changes, new offers, or scheduled maintenance.

Additional Features

Free Domain Credit/Registration

If you signed up for a Personal Plan and pre-paid for 1 or 2 years, you may claim your free domain credit here.

DISK SPACE / TRAFFIC USAGE

Here you can see your disk space and monthly traffic usage as well as the totals included with your account type.