Managed Service Estimates

From SuperbHosting Support Wiki

Jump to: navigation, search

Below is a list of frequently requested/required managed services and an estimated number of credits that each requires. Please note that the number of credits listed is only an estimate and the actual time/credits required may be different than listed. You may also wish to view the article on support payment options.

MANAGED SERVICES
ESTIMATED CREDITS
Reboots (and Server Down)  
  RebootServer (no other work necessary)
0
  RebootServer and Perform Work on Server
6
Unlisted or Question Only  
  General Questions (does not require work on server)
0
Billing Issue  
  Invoice Question
0
  Other Billing-related Concerns (including account updates)
0
Order/ Modify Services
0
Software Related  
  Operating System Updates
2
  Application Security Updates
2
  Application/Software Installations
8
  PHP Updates & Compilation
8
  MySQL Updates & Optimization
8
  MySQL Replication
8
  Other Software Installations or Problems
2
  RPM Package Installation
2
  FreeBSD Package *or* Port Installation
2
  Name Server Installation/Fix and 1 Zone
2
  Upgrade Kernel Without Recompilation
2
Server Related  
   Re-install OS and Re-format First Drive Only
3
   Re-install OS and Re-format All Drives
3
   Hardware Check (included if hardware found to be faulty)
2
Security Related  
  Windows Security Audit
8
  Unix/Linux Security Audit
8
  Disable Windows Firewall
2
  Compromised Server Recovery
8
  System Security Audit
8
  O/S Hardening
8
  Firewall Installation and Configuration
4
Hardware/Kernel/Bios Level Modifications  
  Enable HyperThreading (HT)
2
  Disable HyperThreading (HT)
2
  Windows Password Recovery/Reset
2
  Unix/Linux Password Recovery/Reset
2
  SnapGear Card Reconfiguration/Problem
2
  Check Status of HyperThreading (HT)
1
  Recompile and Install Linux Kernel
5
DNS Related Tasks
 
  DNS Entries & Management
2
  Mass Update of Reverse DNS (PTR) Records
8
  DNS Service Problems
2
Networking Issues
 
  Add/Remove Null Route
2
Console Access and Investigation
 
  KVM over IP
2
cPanel Help
 
  cPanel Questions(does not require work on server)
0
  cPanel Mail Issues
2
  cPanel Web Server Issues
2
  cPanel Other / Unlisted
4
Ensim Help
 
  Ensim Questions (does not require work on server)
0
  Ensim Mail Issues
2
  Ensim Web Server Issues
2
  Ensim Updates
0
  Ensim Other / Unlisted
4
Plesk Help  
  Plesk Questions (does not require work on server)
0
  Plesk Mail
3
  Plesk Other / Unlisted
4
  Plesk Web Server Issues
2
Others  
  Backups and Restorations (only on servers with 2 or more drives)
8
  High Server Load Troubleshooting
6
  Hard Drive Failure & Restoration Assistance
6
  Data Mirroring
6
  Hard Drive Cloning
6
Retrieved from "http://www.superbhosting.net/support-wiki/Managed_Service_Estimates"
Personal tools