E-mail autoresponder
From SuperbHosting Support Wiki
An email autoresponder sends an automated email response to each incoming message that is sent to a specific address. For example, a potential customer may send an email to sales@domain.com asking for more information about some of your products. You can have the autoresponder send a prewritten message back to the customer thanking them for their interest and letting them know that a sales representative will be contacting them shortly. This feature helps you to improve your company’s image, as your customers will know right away that you have received their email and that you are responsive to their needs.
Superb enables you to set up an autoresponder for each of your email accounts.
Add an Auto-responder
To add an Auto-responder, click on the Auto-responder link. Click on the Create New link, and then in the Auto-responder Name field, enter the appropriate name you wish to use. In the Send Copy to field, enter the E-mail address you wish to copy the Auto-responder message to, and add the subject and message that you would like to have sent in response to E-mails received.
NOTE: The Autoresponder name cannot be an existing E-mail account name. If you wish to set up an Autoresponder for an existing E-mail account, please refer to the Vacation Message section in the Modify E-mail Account section of Managing Your E-mail Accounts.
Delete an Auto-responder
To delete an Auto-responder, click on the Auto-responder link. Click on the Delete button associated with the auto-responder you wish to delete.
Modify an Auto-responder
To modify an Auto-responder, click on the Autoresponders link. Click on the Modify button associated with the auto-responder you wish to modify, and modify accordingly.
NOTE: If you had previously set up E-mail forwarding for a particular address and then used an Autoresponder for that same name, that forwarding information will be lost. You can either have the E-mail forwarding feature or auto-responder feature setup, but not both for the same E-mail account. A work around for this is not to use, for example, info as an auto-responder and instead use another name such as info-auto. Then info can be set to forward to an external E-mail address as well as the auto-responder info-auto.
