Top Menu

We are committed to providing quality customer care, via our trained, professional technicians and server administrators available 24x7x365.

Extensive documentation on the most common questions for Web Hosting and Dedicated Servers. Request an article, add and edit articles, and best of all, the answers are FREE! Visit our Support Wiki for real solutions:

To open a support request, login to myCP® using your Domain Name or Customer ID plus the Password to your account. Click on "Create a New Ticket" in the Help Center category, under Account Management.

Even when contacting us by phone, we do advise you open a ticket first for our staff to reference.

Please note, many of the documents listed below have been updated in the Support Wiki. We recommend that you try finding the answer to your question there first. For help entering a ticket, please see Ticket Tips.

• Overview/Managed Services
• Included Services
• Custom Support Services
• Support Options
• Plesk Documents
• cPanel Documents
• Ensim Control Panel
• Ensim RPM's
• Linux Manual

Our custom/enterprise dedicated hosting solutions are designed for medium to large-scale businesses & organizations that don't want the headache of owning/managing infrastructure however require a very unique, or custom dedicated or collocation hosting solution.

While most organizations and business prefer to use their in-house IT people to manage their servers, we have a professional, dedicated team of server administrators and technicians available 24x7 to assist with any server issues ($90/hr). Alternatively, we offer a broad range of managed services and support solutions.

While we address most server issues via our myCP® ticket system, all of our enterprise dedicated server customer have a direct, 24/7 priority phone number which they can call anytime, day or night, for emergency situations.

For more information on our superior dedicated support options, please contact our Dedicated Sales team.