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Q: What is the Superb Reseller program?

A: The Superb Reseller program is a tool that has been designed to help you earn huge revenues by either expanding your hosting services or by broadening your existing dedicated hosting services.

Q: Who should join the Superb Reseller Program?

A: Any company (i.e. web designers, developers, etc.) seeking to resell reliable, secure, optimally connected dedicated server hosting services hosted in a secure, reliable, managed data centers directly connected to over 500 major networks.

Q: Do I need to have a server or sign a contract with Superb to be a Reseller?

A: Before you are accepted, please fill out our reseller application form: Click here to apply today! While we do not require a contract, we do still need you to sign our Reseller Agreement.

Q: How much of a discount will I get as an approved Reseller?

A: Our Reseller Program offers up to 20% discounts off the regular monthly pricing. Please note that some restrictions do apply. Please contact your Sales Representative or E-mail Sales@Superb.net for full details.

Q: How do my customers order dedicated servers from me?

A: Once you have been approved and setup as a Reseller, you will be able to order dedicated servers from our convenient online control panel interface. Simply log into your myCP® online control panel at http://mycp.superb.net

Q: Is customer support included with my server order?

A: Yes - all our Superb servers come with 24x7 customer support.

Q: How do my customers submit a server reboot request?

A: You and your customers will have access to an online reboot interface. so that your customers can login and enter a request for a reboot directly to Superb. You, the Reseller, are in charge of setting the user name and password to grant your customers access to the interface. Your clients will need to enter their IP (this is the best way to identify your customer's server) when entering their customer support request. You will be notified by e-mail, when and if a reboot request is entered in the system. Reboots are always free.

Q: What is the URL of the interface my clients will use to enter a reboot request?

A: The online reboot interface for your clients is: https://www.mycpcontrolpanel.net. Resellers should still login to their myCP® control panel at https://mycp.superb.net and enter a ticket for any requests.

Q: How do my clients get technical support?

A: As they are your clients, you will be responsible for providing technical support for your customers.

Q: Do you have a demo of your Control Panel tool?

A: To try a demo of our online demo myCP® Control Panel go to: http://mycp.superb.net/slsdemo.php

Q: What type of Operating Systems do you Support?

A:

• CentOS
• Ubuntu
• Fedora
• FreeBSD
• Windows 2003 (Standard and Web Edition)

Q: Do you do any custom installations?

A: In order to offer these extremely affordable dedicated solutions, your server comes complete with common applications which are included with the operating system. You will have full root/administrator access, plus the option of adding Cpanel/WHM or Parallels Plesk control panel software. You will have full, unrestricted access to your server (you can create an unlimited number of login accounts of any type without any extra charges, install software, modify the server configuration, etc.). Customized configurations, are available with our managed dedicated solutions found at: http://www.superbhosting.net/customhosting/services/dedicated.php or by contacting your account manger for more details.

Q: Do you provide any graphic design or web design?

A: No. We focus on providing superior connectivity at one of our state-of-the-art data centers in Washington, DC and McLean, Virginia, which are manned by highly trained network and server administrators offering our award-winning hosting solutions.

Q: Do you offer a Service Level Agreement (SLA)?

A: We offer a 100% Network uptime guarantee. For more information on our industry-leading SLA go to: http://nsssc.superb.net/information/sla.php

Q: Who are your up-stream providers, where can I find more information about your Network?

A: We are connected directly to over 500 major networks. For more information go to: http://nsssc.superb.net/information/corenet-info.php

Q: How can I get started?

A: Fill out the Reseller signup form. As soon as you have been approved and setup as a Reseller.