You can refine spam filtering for your email accounts by doing the following:

Setting Spam Drop Score:

From the myCP -> Email Admin menu on the left, select Spam Admin. A list of spam rules will be displayed. Click on the required hits link corresponding to the domain you wish to change. In the Domain Spam Setting page, enter the desired value from 1 to 100 in the Spam Drop Score field. Click [Update Spam Setting] to save your change. Note: any incoming e-mail having a spam score higher than this number will be rejected outright. The default score is set at 10. Unless there are compelling reasons to change, we recommend leaving it as is.

Managing White List:

From the myCP -> Email Admin menu on the left, select Spam Admin. A list of spam rules will be displayed. Click on the [White List] link corresponding to the domain you wish to change. A domain spam setting page will be displayed. Here you can add entire domains or specific e-mail addresses you wish to be exempt from spam checking. Click on Update Spam Setting to save your changes.

Managing Black List:

From the myCP -> Email Admin menu on the left, select Spam Admin. A list of spam rules will be displayed. Click on the Black List link corresponding to the domain you wish to change. A domain spam setting page will be displayed. Here you can add entire domains or specific e-mail addresses you wish to be considered as spam source. All e-mail from those addresses or domains will tagged as spams. Click on Update Spam Setting to save your changes.

Reporting False Positive:

Because spam fighting is not an exact science, from time to time, albeit rare, you will see a legitimate e-mail get falsely labelled as spam. To help us reduce the number of these false positives, please forward them *as attachements* to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Reporting False Negative:

It is given that some spam e-mail will escape detection. You can help reduce the number of these false negatives by forwarding these spam e-mail *as attachements* to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please do NOT forward e-mail that have already been tagged as spams. Note: we ask that you forward the email as an attachement instead of a regular forward so that the original message headers can be preserved. If you are using Outlook Express, there is already an option to "forward as an attachement". If you are using Outlook, you will need to enable that option in Tools -> Options -> Preferences -> Email Option -> Attach original message