US & Canada: 1-888-354-6128
Local & International: 1-206-438-5887
1-703-564-9887/1-604-638-2525
Dedicated Server Support
Dedicated servers managed and supported the way you needCustom Managed Services/Support
Our professional services & custom support are listed below.
| MANAGED SERVICES | ESTIMATED CREDITS |
| Reboots (and Server Down) | |
| RebootServer (no other work necessary) | 0 |
| RebootServer and Perform Work on Server | 6 |
| Unlisted or Question Only | |
| General Questions (does not require work on server) | 0 |
| Billing Issue | |
| Invoice Question | 0 |
| Other Billing-related Concerns (including account updates) | 0 |
| Order/ Modify Services | 0 |
| Software Related | |
| Operating System Updates | 2 |
| Application Security Updates | 2 |
| Application/Software Installations | 8 |
| PHP Updates & Compilation | 8 |
| MySQL Updates & Optimization | 8 |
| MySQL Replication | 8 |
| Other Software Installations or Problems | 2 |
| RPM Package Installation | 2 |
| FreeBSD Package *or* Port Installation | 2 |
| Name Server Installation/Fix and 1 Zone | 2 |
| Upgrade Kernel Without Recompilation | 2 |
| Server Related | |
| Re-install OS and Re-format First Drive Only | 3 |
| Re-install OS and Re-format All Drives | 3 |
| Hardware Check (included if hardware found to be faulty) | 2 |
| Security Related | |
| Windows Security Audit | 8 |
| Unix/Linux Security Audit | 8 |
| Disable Windows Firewall | 2 |
| Compromised Server Recovery | 8 |
| System Security Audit | 8 |
| O/S Hardening | 8 |
| Firewall Installation and Configuration | 4 |
| Hardware/Kernel/Bios Level Modifications | |
| Enable HyperThreading (HT) | 2 |
| Disable HyperThreading (HT) | 2 |
| Windows Password Recovery/Reset | 2 |
| Unix/Linux Password Recovery/Reset | 2 |
| SnapGear Card Reconfiguration/Problem | 2 |
| Check Status of HyperThreading (HT) | 1 |
| Recompile and Install Linux Kernel | 5 |
| DNS Related Tasks | |
| DNS Entries & Management | 2 |
| Mass Update of Reverse DNS (PTR) Records | 8 |
| DNS Service Problems | 2 |
| Networking Issues | |
| Add/Remove Null Route | 2 |
| Console Access and Investigation | |
| KVM over IP | 2 |
| cPanel Help | |
| cPanel Questions(does not require work on server) | 0 |
| cPanel Mail Issues | 2 |
| cPanel Web Server Issues | 2 |
| cPanel Other / Unlisted | 4 |
| Ensim Help | |
| Ensim Questions (does not require work on server) | 0 |
| Ensim Mail Issues | 2 |
| Ensim Web Server Issues | 2 |
| Ensim Updates | 0 |
| Ensim Other / Unlisted | 4 |
| Plesk Help | |
| Plesk Questions (does not require work on server) | 0 |
| Plesk Mail | 3 |
| Plesk Other / Unlisted | 4 |
| Plesk Web Server Issues | 2 |
| Others | |
| Backups and Restorations (only on servers with 2 or more drives) | 8 |
| High Server Load Troubleshooting | 6 |
| Hard Drive Failure & Restoration Assistance | 6 |
| Data Mirroring | 6 |
| Hard Drive Cloning | 6 |
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