Overview

Exellence in support is not only part of our mantra, it is part of who we are. With over 14 years of experience managing IT infrastructures, we assembled a group of experienced, certified systems administrators, network engineers, architects, and more to be part of your managed hosting team.

 

Technical Account Manager

In addition to receiving an account manager who will consult you on server options and available services, you will receive a technical account manager as a managed hosting customer. The technical account manager will be able to consult you on your system architecture and will be responsible for handling ticket escalations for your managed server. In addition, the technical account manager will make hardware and software recommendations as needed.

 

Ticket Priority

All managed hosting customers receive Gold Priority status and ensures all tickets submitted to us are designated as a higher priority over our customers without Gold Priority. All managed hosting customers receive direct access to the NOC.

Platinum Priority is available as an upgrade from Gold Priority and ensures all tickets submitted to us are designated with the highest priority. Platinum Priority also provides direct access to escalate support issues to our Professional Services Division.

Gold Priority - Included in all managed hosting plans
Platinum Priority - $75/month upgrade

 

Managed Support

Customer Support credits will be availble for use across any server you need support. With a Customer Support subscription, the purchased amount of credits will added to your customer account the 1st of each month and continue to accumulate and remain until they are used (no time limit), unless this subscription is discontinued.

Customer Support (4 accumulating credits): 1 hour/month - Included in all managed hosting plans
Customer Support (8 accumulating credits): 2 hour/month - $95/month upgrade
Customer Support (16 accumulating credits): 4 hour/month - $280/month upgrade