Our professional services & custom support are listed below.
| MANAGED SERVICES |
ESTIMATED CREDITS |
| Reboots (and Server Down) |
|
| RebootServer (no other work necessary) |
0 |
| RebootServer and Perform Work on Server |
6 |
| Unlisted or Question Only |
|
| General Questions (does not require work on server) |
0 |
| Billing Issue |
|
| Invoice Question |
0 |
| Other Billing-related Concerns (including account updates) |
0 |
| Order/ Modify Services |
0 |
| Software Related |
|
| Operating System Updates |
2 |
| Application Security Updates |
2 |
| Application/Software Installations |
8 |
| PHP Updates & Compilation |
8 |
| MySQL Updates & Optimization |
8 |
| MySQL Replication |
8 |
| Other Software Installations or Problems |
2 |
| RPM Package Installation |
2 |
| FreeBSD Package *or* Port Installation |
2 |
| Name Server Installation/Fix and 1 Zone |
2 |
| Upgrade Kernel Without Recompilation |
2 |
| Server Related |
|
| Re-install OS and Re-format First Drive Only |
3 |
| Re-install OS and Re-format All Drives |
3 |
| Hardware Check (included if hardware found to be faulty) |
2 |
| Security Related |
|
| Windows Security Audit |
8 |
| Unix/Linux Security Audit |
8 |
| Disable Windows Firewall |
2 |
| Compromised Server Recovery |
8 |
| System Security Audit |
8 |
| O/S Hardening |
8 |
| Firewall Installation and Configuration |
4 |
| Hardware/Kernel/Bios Level Modifications |
|
| Enable HyperThreading (HT) |
2 |
| Disable HyperThreading (HT) |
2 |
| Windows Password Recovery/Reset |
2 |
| Unix/Linux Password Recovery/Reset |
2 |
| SnapGear Card Reconfiguration/Problem |
2 |
| Check Status of HyperThreading (HT) |
1 |
| Recompile and Install Linux Kernel |
5 |
| DNS Related Tasks |
|
| DNS Entries & Management |
2 |
| Mass Update of Reverse DNS (PTR) Records |
8 |
| DNS Service Problems |
2 |
| Networking Issues |
|
| Add/Remove Null Route |
2 |
| Console Access and Investigation |
|
| KVM over IP |
2 |
| cPanel Help |
|
| cPanel Questions(does not require work on server) |
0 |
| cPanel Mail Issues |
2 |
| cPanel Web Server Issues |
2 |
| cPanel Other / Unlisted |
4 |
| Ensim Help |
|
| Ensim Questions (does not require work on server) |
0 |
| Ensim Mail Issues |
2 |
| Ensim Web Server Issues |
2 |
| Ensim Updates |
0 |
| Ensim Other / Unlisted |
4 |
| Plesk Help |
|
| Plesk Questions (does not require work on server) |
0 |
| Plesk Mail |
3 |
| Plesk Other / Unlisted |
4 |
| Plesk Web Server Issues |
2 |
| Others |
|
| Backups and Restorations (only on servers with 2 or more drives) |
8 |
| High Server Load Troubleshooting |
6 |
| Hard Drive Failure & Restoration Assistance |
6 |
| Data Mirroring |
6 |
| Hard Drive Cloning |
6 |
