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Mail Administration:
Our web-based mail administration via myCP gives you an easy to use interface
for managing every aspect of your email such as; setting up new email accounts,
mail aliases & forwarding, autoresponders, mailing lists, mail filters,
catchall accounts and much more.
For those customers who have the same password for Mail Admin as their myCP®
Control Panel, simply clicking on Mail Administration goes right into the
Mail Admin control.
For those customers who have a different password for Mail Administration,
you will need to login. To reset your password to automatically login -
select Managing Email Accounts
and then click on the Modify User
Info beside the Postmaster
account and change the Password
to the same password as you use to
login to myCP.
Every domain has a Postmaster
login which the Master Account
of the entire domain. Only the
Postmaster has full administrative control over mail
administration for each specific account (domain).
Login as follows:
Master
Account: postmaster Domain
Name: yourdomain.com Password:
<use the password you have given us>
After you have logged in to Mail Administration
as Postmaster, by clicking
on Managing Email Accounts,
it is simple to add or delete POP3/IMAP email accounts, modify
your info (password, vacation settings, real name), create a
remote catchall address, enable mail filters and login to Webmail
and edit your mail filters.
Note:
Postmaster user can't change its password through the Mail Administration
area, it can only change the passwords of the POP accounts.
If you wish to change the Postmaster password please use "Change
Password" in Mycp area.
To
add a new email account – click on [add
New Account button]
Note:
Each of your domains will have a unique set of email users so
a POP3/IMAP account for one domain is un-related to a POP3/IMAP
account of another domain even if they have the same login.
Enter the following information:
Email Login:
Password:
Password Confirmation
Real name of account owner
Note:
If you have created mailing lists, you can subscribe the new
account (user) to the list by checking the box beside the list
name.
Then click on the [add
New Account button] button.
To
delete an email account – simply click on the Delete
Account button beside the appropriate account you wish
to delete (you cannot delete the Postmaster
account).
To
modify an email account – simply click on the Modify
User Info button beside the appropriate account you
wish to Modify. Here you can change
passwords, real name
or setup your vacation settings.
To
create a CatchAll e-mail account - select the CatchAll
Account button associated with that e-mail account.
Note:
A CatchAll Account is
an e-mail account that receives all the e-mails sent to your
domain that do not match any forwards, aliases, auto-responders,
or mailing lists you have configured for your mail account.
This way, you do not lose any mis-directed e-mails or e-mails
with spelling mistakes. Some users may use only the CatchAll
Account and nothing else to receive all e-mails directed at
their domains.
Occasionally, instead of a local user
acting as the CatchAll Account, you may want to have an external
Remote CatchAll Address
handling that.
This is done in the main Managing Email
Account window below the Email Accounts.
To
create a Remote CatchAll Address - In the e-mail accounts
window, in the Remote Catchall
Address field, enter the email address you wish to use
(i.e. joe@hotmail.com)
Click on the button to the right of
that input field to turn that on. That button should now have
a green check mark on it.
To turn off any of the catchall accounts
or address, simply click on the corresponding button and the
green checked button should become a plain button signalling
that the function is not active.
Note:
A catchall going to a local POP account and catchall
going to an external address is mutually exclusive of one another.
That is, both cannot co-exist. For example, if you had set up
a Remote Catchall Address, and you inadvertently select a catchall
for one of the POP accounts, the Remote Catchall Address you
have created earlier will be lost.
If however, you wish to have all e-mails
going to both a local POP account as well as to an external
e-mail address, here is hat you need to do:
Create an e-mail account (i.e. joe@hotmail.com).
Ensure that there are NO
forwards, aliases oir filters for that account.
Click on the Modify User
Info button for the account.
Under Vacation Settings,
click on the Enable Forward
button.
Enter in the appropriate remote address (such as joe@hotmail.com)
in "Forward Email To" field.
Click OK to save.
Go back to Main
Menu - select Managing
Email Accounts and under Remote
Catchall Address enter joe@example-site.com.
Click on the button to the right of that input field to turn
that on. That button should now have a green check mark on it.
Test this by sending an e-mail to anything@example-site.com.
To
setup Vacation Setting – simply click on the Modify
User Info button beside the appropriate account you wish
to setup Vacation Settings for.
Vacation
Setting is used for those clients who wish to take care
of their e-mail during the time that they will be away. It can
also be used as an Autoresponder on existing e-mail accounts.
With this feature, you can elect to either forward your e-mail
to a different party or auto reply to incoming e-mails. As well,
you have to option to keep a copy of incoming e-mails.
Note: In
order for the Vacation settings to take effect, you should remove
any forwards for this user in the Email Aliases &
Forwards section as well as any
filters for this user.
If you wish to forward the e-mail to
another party, select the Enable
Forward option and enter the appropriate forwarding e-mail
address in the Forward Email
To field.
If you wish to autorespond, then select
Enable Autorespond and
fill out the Subject and the Message
appropriately. Note that this option is mutually exclusive with
the forwarding option. That is you can either have forwarding
or autorespond but not both.
To set up a vacation for a catchall
account to have it autorespond to any e-mails sent to it, you
need to:
Ensure that there are no forwards,
aliases or filters enabled for account make sure that the CatchAll
function is NOT checked
for account – then click on the Modify
User Info for that account and enter auto-respond information
as appropriate.
Under Remote
Catchall Address enter the appropriate email account
and click on the button to the right of that input field to
turn that on. That button should now have a green check mark
on it.
To disable the forward or autorespond
feature of vacation, select the Disable Forwards/Autorespond
option.
Aliases are another name that refers
to the original email address. Any emails addressed to the original
email address can be address to the alias and will end up at
the original email address.
Similarly you can also forward emails sent to a specific email
address to another email address.
To
add an Alias – click on the Email
Aliases and Forwards link – scroll down to
Create New Aliases
then select the appropriate Email
Account from the dropdown list of existing accounts.
In the Alias (Nickname)
field, enter the name you want to use as an Alias
and click on the ADD
button.
To
delete an Alias - click on the Email
Aliases and Forwards link – then click on the
Delete button corresponding
to the Alias you wish to delete.
To
modify an Alias - click on the Email
Aliases and Forwards link – then click the
Modify button associated
with the alias you wish to modify. You can add additional
e-mail accounts to this alias or additional external e-mail
addresses. This action results in a distribution list where
one e-mail going to many different e-mail accounts or addresses.
Conversely, here you can delete the additional e-mail accounts
or addresses but not the main one. To delete the main alias
or forward, see the instruction immediately above.
To
add E-mail Forward – click on the Email
Aliases and Forwards link – scroll down to
Create New Forwards
then enter the appropriate Email
Account that you wish to forward to. In the Destination
Address field, enter the email address you want to
forward to and click on the ADD
button.
To
delete an E-mail Forward - click on the Email
Aliases and Forwards link – then click on the
Delete button corresponding
to the Forward you wish to delete.
To
modify an E-mail Forward - click on the Email
Aliases and Forwards link – click the Modify
button associated with the alias you wish to modify. You
can add additional e-mail accounts to this alias or additional
external e-mail addresses. This action results in a distribution
list where one e-mail going to many different e-mail accounts
or addresses. Conversely, here you can delete the additional
e-mail accounts or addresses but not the main one. To delete
the main alias or forward, see the instruction immediately
above.
As the name indicates, you set up an
auto-responder to automatically reply to all e-mail sent to
that e-mail address with a pre-recorded response. These are
often used to confirm reception of emails, to automatically
respond and confirm an online order or in many cases, to let
people know the recipient is away (i.e. for vacation or out
of town).
To
add an Auto-responder - click on the Autoresponders
link – then click on the
Create New link – and then in the
Autoresponder Name field, enter the appropriate name
you wish to use. In the Send
Copy to: field, enter the email address you wish
to copy the Autoresponder message to and add the Subject
you wish to use along with the corresponding message you
wish to convey to the recipient.
Note: The Autoresponder
name cannot be an existing e-mail account name. If you wish
to set up an Autoresponder for an existing e-mail account,
please refer to the Vacation
Message section in the Modify
section of Managing Email
Accounts.
To
delete an Auto-responder - click on the Autoresponders
link – click the Delete
button associated with the auto-responder you wish to delete.
To
modify an Auto-responder - click on the Autoresponders
link – click on the Modify
button associated with the Autoresponders you wish to modify
and then modify accordingly.
Important: If you
had previously set up e-mail forwarding for an particular
address and then used an Autoresponder for the same, that
forwarding information will be lost. You either have e-mail
forwarding or auto-responder but not both for the same name.
A work around for this is not to use "info" as
an auto-responder but use another name such as "info-auto".
Then "info" can be set to forward to an external
e-mail address as well as the auto-responder "info-auto".
Distribution lists, while not having
the rich feature sets of mailing lists allow you to create a
list with multiple recipients without the need for you to enter
every single e-mail address into your e-mail client. You simply
need to create an e-mail address as your distribution list and
then add a list of emails to which the email will be sent.
To create a Distribution
list – click on Email
Aliases & Forwards. Under the Create
New Forward, enter the Forward
From email address. Enter the email address you wish
to add as your list email address. Click on the Add
button to the right. Then click on the Modify
button corresponding to the new Forward Account you created.
Simply add the email addresses of the recipients you wish
to add to your distribution list and then click on Add.
You are done. Now you see that there are multiple email
addresses associated to the main email address associated
for the distribution list. To delete any email address,
simply click on the Delete
button corresponding to the email address you wish to delete.
To
create a new mailing list - from Main
Menu – select Mailing
Lists - click on Add
New Mailing List and then enter the Mailing
List Name: ideas and enter the List
Owner Email Address (i.e.
joe@example-site.com).
Then select all the options applicable to your needs - read
the paragraphs below first regarding the options needed
for remote administration.
Click Add
To
Add Subscribers to a mailing list - from Main Menu
– select Mailing Lists
- click on Add Subscriber
and then enter the email
address of the subscriber you wish to add. Make sure
that you only have one e-mail
address per line. You can subscribe many users as
once. That is, if you have an existing list of subscribers
from another mailing list and now you wish to use this one,
just copy and paste all the users into the text box.
Please Note: The maximum number of subscribers any list
can have is 5000. If you have lists that require much more, we
encourage you to consider getting your own mail server dedicated
to this task. Our sales team will be happy to assist you.
To
delete Subscribers to a mailing list - from Main
Menu – select Mailing
Lists - click on Delete
Subscriber and then enter the email address of the
subscriber you wish to delete. Select the email address
you wish to delete and click on Delete.
Make sure that you only have one
e-mail address per line.
To delete an existing mailing list - from Main
Menu - select Mailing
Lists – then click on the Delete
button associated with the mailing list you wish to delete.
To
modify an existing mailing list - from Main
Menu - select Mailing
Lists and click the mailing list you wish to modify.
The following are some of the features that you are able
to modify:
Message moderation or Message posting is not moderated.
Archived or Not Archived
Block Archive or have the Archive Access open to
anyone.
Digest or No Digest (do not setup the digest list)
Prefix or No Prefix
Guard Archive and do not Guard Archive
Subscriptions do not require confirmation or require
confirmation
Unsubscribe does not require confirmation or does
require confirmation
Remote administrators can request subscription
list or cannot
Allow remote administrators to edit files in text
directory or not allowed.
Allow Posts from address other than moderator or
not allowed
Respond to Administrative requests or allow only
digest creation, remote adminstration, and archive
retrieval by remote administrators, (if the list is
configured with this options).
Request address is serviced or Do not process messages
sent to the request address
Enables remote administration or no remote administration
Subscription to be moderated or not moderated
Trailer or no trailer
User posts only or Do not restrict posts based
on SENDER address
Note:
If you make your list a moderated list, it is advisable
NOT to select User posts only as well since the combination
may not work the way you expected. If you decide to select both
options regardless, then only the non-subscribed users' postings
are moderated. Subscribed users' postings are NOT moderated.
If you have enabled digest option, digest of your list is done
when 30 messages, 48 hours, or 64 kbytes of message body text
have accumulated since the last digest.
For your subscribers, the following
e-mail addresses (commands) can be used to invoke specific behaviour.
ideas-help@example-site.com - returns an e-mail with general
information about your list including a list of command
addresses your subscribers can use to interact with your
mailing list.
ideas-subscribe@example-site.com - add the e-mail address
of the sender to the ideas mailing list in order to send
receive future messages to the list.
ideas-digest-subscribe@example-site.com - if you enabled
list digest, then you can use this command address to subscribe
to a list digest.
ideas-unsubsribe@example-site.com - remove the e-mail
address of the sender from the ideas list to stop the ability
to send and receive messages.
ideas-digest-unsubsribe@example-site.com - if you subscribed
to the list using digest-subscribe as above, then this command
address removes you from the list.
ideas-get.12345@example-site.com - get a copy of the message
#12345 from the archive.
Because you are not allowed shell access
to the server hosting your mailing lists, if you need to edit
template messages, you will have to do so by remote administration*
via e-mail. In order for you to remotely administer your mailing
list, you have to enable features such as:
List subscribers. Remote administrators can request a
subscriber list, and search the subscriber log.
Allow remote administrators to edit files in text directory.
Enables remote administration.
*Note: You will also need add yourself
as moderator before you can remotely administer the list.
When you send an e-mail to ideas-edit@example-site.com,
you will receive back a list of files which you can
edit, such as:
bottom
bottom of all responses to command
info requests
trailer
footer of all e-mails sent to list
digest
'administrivia' section of digests
faq
frequently asked questions specific to this
list.
get_bad
in place of messages not found in the archive.
help
general help (between 'top' and 'bottom').
info
list info. First line should be meaningful
on its own.
mod_help
specific help for list moderators
Then suppose you wish to modify the file "help",
you would then send an e-mail to ideas-edit.help@example-site.com.
You will then get back the text file included in the
e-mail response.
Edit that "help" file and send back to
the address listed there. If you hit reply, do not
use message quoting of the original message even though
the instruction indicates that the quotes will automatically
removed. We have found that it is better to remove
the quote marks (in most cases these are the ">"s.)
Ensure that you have the Remote Administration and
List Subscribers parameters turned on.
Ensure that you are a moderator.
Assuming that your list's name is "ideas",
simply send an e-mail to ideas-list@example-site.com.
Replying to posts:
When a user replies to an e-mail
posted on the mailing list, the default behaviour is the
reply is sent to the original poster and not to the mailing
list itself.
Why? Here is our rationale for doing it that way:
It gives the poster the freedom to specify where
he/she would like to have the reply to his/her message
to be sent. If we set it to reply to the list, this
overrides his/her setting and thus the freedom is
removed.
One might accidentally send a personal reply intended
for an individual to the list instead. This can range
from extremely embarrassing to very annoying for *everyone*
involved on the list. Where reply is set to a list
with exceedingly high traffic, it can be costly (in
terms of bandwidth) as well.
There have also been horror stories reported on
auto-responders replying to lists. Then in turn, people
replying to the auto-responders' replies. You know
the rest of the stories.
So our recommendation is for you to inform your subscribers,
perhaps in the welcome message, that they should use
the "Reply To All" or "Group Reply"
button to reply to both the mailing list and the poster.
Messages to mailing
lists will be stripped of any attachments by default.
This is one of the ways in which we can reduce spam and
abuse to your mailing lists. If you wish to accept the
risk and allow attachments for your
mailing lists, please put the check mark.
Message
Size:
Another way to reduce
the potential for abuse of your mailing lists is by controlling
the size of messages that get sent to your lists. By default,
we set it to be 100K. If this restriction is hampering
you, please enter the desired size in the mailing list
area. NOTE: max size of a message can be 2MB.
Mail Filter
You can use the filter function
to accomplish various tasks such as directing e-mails that
match certain criteria to appropriate individuals or reject
unwanted spam e-mails from ever reaching your mail clients.
Before using the mail filter
function, please note the following:
Mail filters only work with
local e-mail accounts.
Mail filters do not work
on forwarded accounts. If you have an account that
is being forwarded, you must remove the forward. You can
use the forward feature within the filter function to forward
e-mails that have passed your required criteria.
Mail filters do not work
on aliases. That is if you have an email account
such as joe@example-site.com and you have aliased joebloe
to joe, then if filter is set for joe, e-mail addressed
to joebloe will not be subjected to filter.
Mail filters will not
work for those accounts that have autoresponders.
You must remove the Autoresponder.
Our mail filters rely on the maildropfilter software which operates using Pos
ix basic regular expressions. So do
be careful when you use words that may end up filtering out legitimate
e-mails. Example using the word "sex" as a filter word will
likely eliminate e-mails containing "Sussex Drive".
Attachments are encoded into ASCII representations, which
may contain word patterns that may match the ones you are
using as filtering criteria. However, these word patterns
are normally not by themselves. Example, DIV+rzOecGcISeX0Jemd3iag972wlhgo&las.
You would be able to prevent this by including [:space:] in the filter.
eg. [:space:][sS][eE][xX][:space:]
To
activate the mail filter function for an email account
(i.e. joe@example-site.com) - so as to filter out any Spam email
sent to this account follow these steps:
Go to the Managing Email
Accounts menu.
Under the column Enable
Filter, click on the button corresponding to email
account to activate mail filter.
Under the column Webmail
& Edit Filter, click on the button corresponding
to email account to edit filtering rules.
Login to webmail using joe's password.
On the navigation menu on the left hand side, click on
Edit Mail Filters
menu item.
In the Rule Name
text box, enter "no-spam-1" or the name of the
filter rule you wish to call.
In the Condition
section, click on the radio button of the Body
instead of the button for header since we know that the
e-mail we wish to reject always has the word "canned
ham" in the body.
Next to the Body label, select "contains" from
the drop down menu.
Type in the word "canned ham" without the quotes
in the text box to the right of the selection window.
In the Action section,
click on the radio button corresponding to Reject
with error since we know we don't want to read any
advertisement for canned ham.
In the text box beside the Reject box, enter "SPAM
COP" or "FBI MONITORING" so that the e-mail
can be rejected with some "deterrent" messages.
Actually, it is better to put something like "INVALID
E-MAIL ADDRESS" so that spammers can hopefully remove
you from their lists.
If you wish to apply more filtering rules to this message,
check the and continue filtering
check box and add more rules after you click on submit below
Instead of rejecting the message, you can put it in your
trash folder. If on the other hand, you are dealing with
legitimate e-mails and are selecting which e-mail to forward
to other people, you can use the Forward
To option.
Click submit once
you are finish with this rule.
Now you are ready to define the next rule. You can define
as many rules as you wish to apply to incoming messages.
Click Save All Changes
to save the rule(s) you have just defined.
In the above process if a mail account
is set up as a catch-all account, you will notice that only
e-mails that are addressed directly to that account will be
filtered while any other emails which are forwarded to that
account will not be filtered and end up in the catchall account.
To setup a Catchall
account that is completed filtered, please follow the
steps below (this assumes that the catchall account has all
the e-mail filters in place):
Select Email Aliases &
Forwards in the Main
Menu. Under New Forwards
enter the following:
Then you new to direct the Remote
Catchall to the newly created forward
catchall-filter as follows: From
Main Menu – select Managing
Email Accounts. In the Remote
Catchall Address field, enter the following parameters
- catchall-filter@example-site.com
- then click on the button to the right of that input field
to turn that on. That button should now have a green check
mark on it.
Test your filter by sending e-mail that you know will
be filtered. Address that e-mail first specifically to the
catchall account@example-site.com and then to catchall-filter@example-site.com.
If it is working properly, this e-mail should be filtered
both times.
Available as an account add-on, our e-mail AV service is designed to
protect your companies and organizations from e-mail based security
threats and to some extent helps you remove unsolicited e-mails.
It accomplishes this by intercepting all incoming mail and passing
it through an advanced filter system which scans for threats
using the most up-to-date Anti-Virus engine that can detect
tens of thousands of viruses and trojans.
This service includes various components that help keep your system
secure from viruses, backdoors, trojans and other malicious
programs that arrive via your e-mail. Our Anti-Virus signature
and macro databases are updated twice daily so new viruses will
be detected as early as possible.
In addition, our mail server also automatically intercepts e-mails
containing attachments with file extensions that are known to
be a potential hazard. These include:
exe
com
bin
bat
vbs
lnk
scr
wsh
hta
pif
If you really need to receive attachments
with these extensions, please ask your senders to rename the
files with the added .txt extension.
Example, file.exe.txt
Once you receive them, simply remove the .txt from the file name.
E-mails infected with viruses or contained
attachments with extensions as shown above will be rejected by our
e-mail systems.
Anti-SPAM (AS) Service
SpamCop:
Superb uses SpamCop
to block some of the sources of spam e-mail. SpamCop system
is a highly effective way of filtering spam at the server level
and is used by many ISPs and mail providers.
SpamCop maintains a dynamic blacklist of mailservers that are
either guilty of spamming or allow spammers to send e-mail from
there. The blacklist is compiled from dummy mailboxes it operates
and from complaints received by spam recipients. Mail from any
server on that blacklist will be blocked by superb's servers.
Blacklisting can last for a few minutes or a few days, though
usually it is around 12-24 hours.
Opting
Out of SpamCop:
We strongly advise against opting out
of SpamCop because it has proven to be a very effective tool
against known spammers. As well, once the complaints about spamming
activity from the blocked server stopped, SpamCop automatically
removes the block and e-mail will flow freely again. If you
insist on opting out, please contact support and we will take
care of that. It is a DNS-based procedure so the propagation
delay of DNS records will determine when the changes will take
effect.
SpamAssassin (optional):
Another
way we try to combat the rampant spam problem is our use of
the software called SpamAssassin.
Available as an account add-on, E-mail are subjected to a number of clever heuristic tests on
mail headers and body text to determine whether they are SPAMS.
Beside the various techniques SpamAssassin uses to accomplish
this, it also relies on the Distributed Checksum Clearinghouse
(http://www.rhyolite.com/anti-spam/dcc) and Pyzor (http://pyzor.sourceforge.net) systems to help it sniff
out spam e-mail. If SpamAssassin determines that an e-mail "looks
" like a spam, it gives it a positive spam score. The higher the score, the more likely it is that the e-mail is a spam. If the score is 5 or higher, it tags it as ****SPAM**** in the subject
so that you can decide for yourself whether or not to delete
it. You can set up a filter to place e-mail with this tag in
a different folder for later analysis if you wish. However, if the score is 10 or higher, the system will reject the e-mail outright in order to save our systems from continue handling what we deem as sure spams.
Please
be aware that spam detection is a tricky business. Spammers
are trying every possible strategies to thwart detection. Therefore
it is given that some spam e-mail will get through and some
non-spam e-mail may be falsely tagged.
Please
note that if you observe legitimate mailing list e-mails routinely
labeled as spams (false positive), let us know the specifics
and we will try and place those mailing list addresses on our
white list.
Opting
Out of SpamAssassin:
If you wish not to have any of your
incoming e-mail subjected to SpamAssassin, you can opt-out
of it. We provide this opt-out feature via your mail administration
in myCP®. Follow these steps to opt-out of SpamAssassin:
In myCP, click on Email Admin link corresponding
to the domain you wish to control
Once in the Mail Administration main menu, click on Spam
Control link
Uncheck the box under Spamassassin Feature corresponding
to the domain name to have SpamAssassin feature disabled.
When you log in as a regular user instead
of "postmaster", you have the following features available:
Please note that any settings created here will be override
by any e-mail forwards set up (in the Email Aliases & Forwards)
for this user by postmaster. If these settings are to have any
effect, the postmaster must delete all forwards associated with
this user in the Email Aliases & Forwards section.
User can do the following:
Enable of disable mail filter
Access webmail and edit mail filter
Also under Modify User Info
section, you can:
Change Password - you can change password for the effective
user.
Change Real Name - you can change the description of the
user.
Change Vacation Settings - you can forward e-mail or set
up autoresponder as well as keep a copy of incoming e-mails.
The amount of disk space allocated
is per account basis. The disk space allocation varies depending on the type of account you have. Please check your account type to determine this.
Subdomains share the limit with their main account. This
limit can be increased when you purchase extra POP accounts.
Each additional POP account comes with 2 MB quota. Please
cosult our services page to find out more about getting extra
POP accounts. To save space, we encourage you to delete mail
from servers once you have checked your e-mail. When your
usage reaches 85% of your quota, a warning message will be
sent. More on this below.
Re-allocate quota to your sub accounts
Within the limit defined above
for each account, you have the ability to re-allocate that
quota to your subdomains if you wish to lim it the amount
of quota your subdomains use. Even though currently we do not
enforce a maximum number of e-mail messages limit on your
main account, you have the ability to lim it that for your
subdomains as well. To re-allocate quota to your subdomains,
please follow these steps:
From the Main Menu, click Domain Quota
If you have subdomains, they will be listed there. Under
the Max Quota column, you can enter the desired quota
you wish to allocate to each of your point er domains. Please
note: The total amount of quota re-allocated must NOT exceed
the original quota for your main domain. The value of 0
is default and indicates that there w ill be no restrictions.
Whatever is left of the unused or unallocated quota can
be used on a first come first serve basis.
Under the column Max Messages, you can restrict
the number of messages you allow your subdomains to have.
Specify an e-mail address for quota warning messages
As mentioned above, when your usage
reaches 85% of your quota or if you have placed a restriction
on the number of messages for a particular domain, a warning
e-mail is issued automatically to the postmaster address of
your account. This works for the re-allocated quota as well.
That is, if your account originally have 200MB, you re-allocate
50MB to your subdomain, if that subdomain uses up 42.5MB (85%
of 50MB), a warning e-mail will be sent to the postmaster
address of that subdomain. No warning is issued to subdomains
if NO quota is reallocated. If you wish for tha t warning
e-mail to go to another e-mail address rather than the default
postmaster addre ss, you can specify that address. To specify
an alternate e-mail address for warning mes sages, please
follow these steps:
From the Main Menu, click Domain Quota
If you have subdomains, they will be listed there. Under
the Send Quota Warning To column, you can enter the
desired e-mail address you wish for each of your poi nter
domains so that upon reaching 85% quota usage, a warning
e-mail will be issued to th at address. If not e-mail address
is specified, the default postmaster address is assume d.
Quota for individual users
Furthermore, postmaster of each domain can place a limit on
individual users.
This feature is intended to help domain admins restrict the usage of
certain run-away accounts. For example, if a domain has a total of 50MB
allocated and it has 10 users, the postmaster can set each user to use
a maximum of 10MB. This means that no user can use more than 10MB but
does not mean that 10MB is reserved for that user. If
you are not concerned about certain users consuming too much disk quota,
leave this value at 0 (the default). 0 means the user can use
whatever is available on a first come first serve basis.
You can set user quotas in the "Modify User" page of each user.
The size of any e-mail message is
set to 10 MB maximum. This limit is set globally in the best
interest of everyone and is non-negotiable.
Please note that the above refers to the size of the actual
e-mail message and NOT the size of the attached file. Most
e-mail attachments are not text (ASCII) files. They may be
graphical, audio, video, or word-processed files. A binary
attachment must be converted by mimencode to a type of ASCII
file. This process increases the size of the attachment anywhere
from 10 to 30 percent. So if you try to send a binary file
of 10MB, after conversion, the resultant e-mail will be over
the allowable limit.
