1-888 Telephone Support team is available 24 hours a day, 7 days a week
Network Operations Center Emergency Technical Support.
As a
common courtesy, please read and search through our extensive support
materials online before contacting us for support. In the vast
majority of cases you will find what you are looking for here.
Shared
Hosting Support:
To better
serve you and ensure you always receive our superior 24x7 support,
all Shared Hosting support is provided via your myCP® Control
Panel.
Our myCP® Support System ensures that you receive the highest
quality of support from the most qualified personnel on our
Support team.
Our myCP® Support System is
fully integrated with our customer database and your myCP® control panel.
This means all of your account information is automatically entered into
your ticket - you do not need to provide us with your account details.
To open a new support request, simply login to your myCP® Control
Panel. Just enter the Primary Domain Name and Login for
your account. Once in the myCP® control panel, click on the Support
tab; then click on Create a New Ticket and
follow
the on-screen instructions.
If you have not used the myCP® before, or do not remember
your password - just click on the Password Recovery icon
to get a new password emailed to you.
Please use your myCP® Control
Panel for making all support requests, ordering new accounts & services,
as well as any changes such as upgrades, downgrades, closures or anything
else requiring action by our support or billing personnel.
Toll-Free
Phone:
1.888.354.6128
ext.2 (US/Canada)
International
Phone:
1.604.638.2525
ext.2
Hours:
24
hours x 7 days x 365 days
Dedicated
Hosting Support:
Our
24x7x365 Live Dedicated Server support is provided via your myCP® Control
Panel.
